Business process management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology . Business process management attempts to improve processes continuously. It could therefore be described as a “ process optimization process .” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach . Overview A business process is a “series or network of value-added activities, performed by their relevant roles or collaborators, to purposefully achieve the common business goal.” These processes are critic...
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